FAQ

1. Do you custom make timber pens?

Absolutely. Custom timber pens are our specialty. Nothing makes us happier than making you the exact wooden pen you need. We love nothing more than helping you design your perfect bespoke wooden pen and then handcrafting it in our woodworking space on the northside of Brisbane. We love that you want something unique, something that no one else in the world has. You can even supply your own timber that holds cherished memories. Please contact us directly for our timber specifications if you would like to supply your own wood. Salvaged or vintage furniture items make great timber pens.

2. Do you do corporate and bulk timber pen orders?

Yes, more details here. We enjoy assisting Australian businesses and individuals to access unique timber pen gifts and are always happy to chat about your ideas. 

3. What wood do you use?

Australian timbers are world class and by far our favourite material to use. We do have a small selection of international timbers that we make available from time to time. We make it a priority to source all our wood in a way that has the least impact on our environment. We go out of our way to source sustainable, reclaimed and salvaged timbers. We also endeavour to source local timber whenever possible.

See our Story Wood Collection here.

4. Can I supply my own timber?

Absolutely. Custom bespoke timber pens, pencils and letter openers are our speciality.  You can supply your own wood or piece of furniture that has precious memories for us to use. Please email or phone us for details of size required, and a description and photos of your proposed timber.  While we will do our very best to create you a custom piece, not all wood will be suitable and this may only be discovered as we turn it. You will need to deliver or post the timber to us at your own expense.

5. Do you personalise timber pens?

Yes, we can personalise your timber pen via laser engraving for you. Any style of wooden pen, pencil or timber pen box can be engraved and most fonts can be used. We can engrave any timber pen but the lighter coloured timbers show the engraving more distinctly. Please keep in mind that a pen is a small item and the number of letters / words you can engrave is limited to 24 including spaces. We don't charge for engraving per word, we simply have one affordable price.

As you order your pen or pencil just choose the personalised engraving option or message us your engraving details. We will be in contact shortly after to confirm your font and engraving and confirm if the pen engraving is for a left or right hander.

If you place your personalised pen order (1-2 pens) by Tuesday 5pm we will endeavour to have it ready for pick up on Sunday at the Riverside at the Gardens Markets or posted to you the following Monday (except public holidays). If you have an urgent engraving order please contact us to discuss options (extra charges may apply).

6. How long does it take to receive my custom timber pen?

We often custom create every timber pen. All our wooden pen orders move into a queue for the wood lathe as soon as payment is processed and though we try to anticipate pen orders and keep all our pen fittings in stock, on occasions some pen fittings are not in stock. It may occasionally take up to 3 weeks to complete your order from the date you place your order if we have to ship the fittings from the United States. We will always let you know if we are out of stock when you place your order and give you an estimated date of completion. Please let us know if your timber pen order is urgent. If you have any questions please about what is in stock for urgent orders please contact us.

7. Can you gift wrap and post directly?

Yes, we love to gift wrap your bespoke timber pen and send directly on your behalf. Add the name and address of the receiver in the text box as you order, we will gift wrap and send the item on your behalf with a small handmade card. The package will include the senders name (yours) but will not include an invoice.

7. I'm local, can I pick up my order?

We do allow pick up on the northside of Brisbane by appointment, but please check with us first. We also encourage you to pick up from our stall at the Riverside at The Gardens Market where you will find us every Sunday, Original Eumundi Markets every Wednesday or the Young Designers Market at Southbank on the first Sunday of every month.

Brisbane, Queensland, Australia