FAQ

1. Do you custom make pens?

Absolutely.  Custom pens are our specialty. Nothing makes us happier than making you the exact pen you need. We love nothing more than helping you design your perfect bespoke timber pen and then handcrafting it in our woodworking space on the northside of Brisbane. We love that you want something unique, something that no one else in the world has. You can even supply your own timber that holds cherished memories.  Please contact us directly for our timber specifications if you would like to supply your own wood. Salvaged or vintage furniture items make great pens.

2. What wood do you use?

Australian timbers are by far our favourite material to use.  We do have a small selection of international timbers that we make available from time to time.

We make it a priority to source all our wood in a way that has the least impact on the Australian environment.  We go out of our way to source sustainable, reclaimed and salvaged timbers.  We also endeavour to source local timber whenever possible.

See our Pens With a Story Collection here.

3. Can I supply my own timber?

Absolutely. Custom bespoke timber pens, pencils and letter openers are our speciality.  You can supply your own wood or piece of furniture that has precious memories for us to use. Please email or phone us for details of size required, and a description and photos of your proposed timber.  While we will do our very best to create you a custom piece, not all wood will be suitable and this may only be discovered when we turn it.  You will need to deliver or post the timber to us at your own expense.

4. Do you personalise pens?

Yes, we can personalise your timber pen via laser engraving for you. Any style of wooden pen or pencil, any timber (the lighter coloured timbers show the engraving more distinctly), and most fonts can be laser engraved. Please keep in mind that a pen is a small item and the number of letters / words you can engrave is limited.

As you order your pen just choose the personalised pen engraving option and message us your engraving details upon check out. We will be in contact shortly after to confirm your font and engraving.

If you place your pen engraving order (under 10 pens) by Wednesday 5pm we will endeavour to have it ready for pick up on Sunday at the Redcliffe Jetty Markets or posted to you the following Monday (except public holidays). If you have an urgent order please ring us to discuss options (extra charges may apply).

5. Can you gift wrap and post directly?

Yes, we love to gift wrap timber items and send directly on your behalf. Add the name and address of the receiver in the text box as you order, we will gift wrap and send the item on your behalf. The package will include the senders name (yours) but will not include an invoice.

5. Can you teach me to turn a pen?

Yes and no. We are planning to move into a larger woodwork shed soon so we can hold private pen turning sessions. Turning a first pen takes a few hours under our expert tuition. We'd love to help you experience the satisfaction of making a chunk of wood into a pen.  No wood work experience required.  Stay in touch, we will let you know when this will be available.

6. I'm local, can I pick up my order?

We do allow pick up by appointment, but please check with us first.  We also encourage you to pick up from our stall at the Redcliffe Jetty Markets where you will find us every Sunday or at the Young Designers Market at Southbank on the first Sunday of every month.

Brisbane, Queensland, Australia